Drop Policies

Every drop at singhsprint.com/shop is custom-printed and made-to-order from our Sainte-Anne-de-Bellevue, QC print shop. Because each piece is produced on demand for one customer, our return and refund terms are different from off-the-shelf retail. Read these in full before ordering — they apply to every drop purchase.

Shipping

Drops ship from Montréal via Chit Chats. Standard transit time is 3–7 business days within Canada and 5–12 business days within the United States after production is complete.

Production takes 1–3 business days after your order is placed. Total time from order to delivery is typically 4–10 business days inside Canada.

Free shipping is available on orders over $500 CAD to the Greater Montréal Area (Montreal Island, Laval, South Shore, North Shore).

Returns & Refunds — Final Sale

All drops are final sale. We don't accept returns or exchanges for:

• Buyer's remorse (changed your mind)
• Wrong size ordered (please consult our size chart before checkout — size questions to sales@singhsprint.com)
• Color discrepancy due to monitor calibration vs printed result
• Delays caused by shipping carriers

Defects & Print Quality

If your item arrives with a defect, we will reprint and ship a replacement at no charge. Defects include:

• Misaligned, cracked, or peeling print
• Wrong garment size or color shipped
• Hole, stain, or fabric damage on the garment
• Significant color drift between the mockup you approved and what was printed

Email sales@singhsprint.com within 14 days of delivery with your order number and a photo of the defect. We'll authorize the replacement and email a return label for the defective item. The replacement ships within 3 business days of receiving your photo.

Lost or Damaged Shipments

If tracking shows your package as delivered but you didn't receive it, contact us within 7 days and we'll open a carrier trace. If the carrier confirms the loss, we'll either reprint and reship or refund the order.

If a package is damaged in transit (visible damage on the box), photograph the box BEFORE opening, then contact us — we'll work directly with the carrier for the replacement.

Cancellations

Because we begin production within a few hours of the order landing, cancellations are only possible if production hasn't started yet. Email us within 2 hours of placing your order to request a cancellation; we'll refund in full if we can stop production. After production begins, the order is final.

Sizing

Each drop's product page lists the specific blank used (e.g. Bella Canvas 3001 — unisex fit). Refer to the manufacturer's official size chart for accurate measurements before ordering. Size-related returns are not accepted, so when in doubt, size up.

Pricing & Taxes

Prices are listed in CAD. Canadian taxes (GST/HST/PST/QST) are calculated automatically at checkout based on the shipping address, per Canada Revenue Agency rates. U.S. and international customers may be responsible for duties/import fees at delivery — these are not included in the Singhs Print checkout.

Promo Codes

Promotion codes are entered at Stripe checkout. One code per order. Codes have specific terms (minimum order, expiry date, single use) listed on the campaign they were issued under.